dbk66 Responsible
Gaming Policy

At dbk66, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that sustainable, enjoyable gambling requires honesty from both the platform and the player. That means being transparent about the nature of gambling (it is a form of entertainment, not a reliable source of income), providing clear tools to support informed decision-making, and acting swiftly when a player's behaviour suggests their gambling may be moving beyond healthy limits.

Our responsible gaming programme covers every aspect of the dbk66 platform — from the games themselves and the deposit cashier to the marketing communications we send and the way our customer support team is trained to respond to players who may be experiencing difficulties. Every member of the dbk66 operations team receives responsible gaming training, and our platform is designed from the ground up to promote safe play.

We also acknowledge that gambling in Bangladesh carries unique cultural and social dimensions. We are committed to making responsible gaming resources accessible and easy to understand for all Bangladeshi players, whether they are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in the country. If language or accessibility is ever a barrier to accessing our responsible gaming tools, please contact our support team directly — we will assist you without judgement.

The dbk66 platform is strictly for adults aged 18 and above. We enforce this rule without exception. Gambling by individuals under the age of 18 is harmful, and dbk66 takes every reasonable measure to prevent minors from accessing our platform, creating accounts, or placing bets.

Age Verification Process

All new dbk66 players are required to confirm that they are 18 or older at the point of registration. Before processing any withdrawal, and at any point we have reasonable grounds to suspect a player may be underage, dbk66 will require documentary proof of age. Acceptable age verification documents include:

• Bangladesh National Identity Card (NID) — showing date of birth;
• Valid passport (Bangladeshi or foreign) — showing date of birth and photograph;
• Bangladesh driving licence — where it displays date of birth.

Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be withheld pending investigation, and the account will be permanently closed. Any winnings accumulated by an underage player will be forfeited. We reserve the right to report underage gambling to relevant authorities where required.

Protecting Minors in Your Household

If you share a device or household with individuals under the age of 18, we strongly recommend taking additional steps to prevent minors from accessing the dbk66 platform. These steps include using device-level parental controls, never saving your dbk66 login credentials on shared devices, and logging out of your dbk66 account after every session. If you suspect a minor has accessed your dbk66 account, contact us at [email protected] immediately.

Problem gambling develops gradually and can be difficult to recognise, especially from the inside. Many people who develop gambling problems initially experience gambling as enjoyable and well-controlled. The shift from recreational gambling to problematic gambling is often slow, and the warning signs can be easy to rationalise or dismiss.

The following self-assessment questions are designed to help you reflect on your own gambling behaviour honestly. These questions are adapted from widely recognised responsible gaming frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the player protection tools described in the next section, or to reach out to our support team.

dbk66 provides a comprehensive suite of player protection tools designed to help you stay in control of your gambling activity. All of these tools are available free of charge and can be activated through your account settings or by contacting our support team. We encourage every player — not just those experiencing difficulties — to use these tools proactively as part of a healthy, responsible approach to online gambling.

Self-exclusion is the most powerful responsible gaming tool dbk66 offers. It allows you to completely block your own access to the dbk66 platform for a chosen duration. Once a self-exclusion is activated, it cannot be reversed or lifted before the selected period ends — this is a deliberate design choice that ensures the tool provides meaningful protection rather than a brief barrier that can be easily circumvented in a moment of impulse.

Self-Exclusion Duration Options

• 6 Months: Suitable for players who feel they need a substantial structured break to reassess their relationship with gambling;
• 1 Year: Recommended for players who recognise a clear pattern of problematic gambling behaviour;
• 3 Years: For players who have experienced significant gambling-related harm and need an extended recovery period;
• Permanent / Lifetime: A permanent ban on accessing the dbk66 platform. This option is irreversible and will never be lifted, regardless of future requests.

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in, place bets, or access the casino;
• All pending bonuses and promotional offers are cancelled;
• Any remaining balance in your account will be refunded to your registered payment method following a standard verification check;
• dbk66 will cease sending you all marketing and promotional communications for the duration of the exclusion;
• Your account data is retained in accordance with our Privacy Policy and legal obligations, but access to the platform is fully blocked.

How to Request Self-Exclusion

If gambling is causing difficulties in your life, you are not alone and you do not have to manage it by yourself. Seeking help is a sign of strength, not weakness. The following resources and support channels are available to dbk66 players and their families. All contacts below are available without judgement and with complete confidentiality.

Helping a Family Member or Friend

If you are concerned that a family member or someone close to you may have a gambling problem, there are steps you can take. Start by having an open, non-confrontational conversation about your concerns. Focus on the behaviours you have observed rather than making accusations. Offer support rather than ultimatums, and encourage them to seek professional help. You may also contact the dbk66 support team to discuss concerns about another person's account — while we cannot share account-specific information with third parties, we can advise on the self-exclusion process and signpost appropriate support services.

Family members and friends are often the first to notice signs of problem gambling. Common indicators to look out for include: unexplained financial difficulties or requests to borrow money; increased secrecy around device or phone use; mood swings particularly after periods of gambling; withdrawal from social activities; neglect of work, family, or personal responsibilities; and expressions of guilt or shame around gambling behaviour.

Whether you are new to dbk66 or a long-standing player, the following practical guidelines will help you maintain a healthy relationship with online gambling. These are not restrictions — they are habits that experienced, well-adjusted recreational players tend to follow naturally. Adopting them from the start is the single most effective way to ensure that gambling at dbk66 remains an enjoyable pastime rather than a source of stress.

dbk66's responsible gaming team is a dedicated group of support advisors trained specifically to assist players who are experiencing or concerned about gambling-related difficulties. We are not here to judge — we are here to help. No matter how serious or minor your concern, our team will listen, respond constructively, and point you toward the most appropriate tools or resources.

You can reach the responsible gaming team at any hour of any day using the contact details below. All responsible gaming communications are handled with strict confidentiality and are never used for any marketing or commercial purpose.

• Email: [email protected] — subject line: "Responsible Gaming Enquiry"
• Self-Exclusion Requests: [email protected] — subject line: "Self-Exclusion Request"
• Availability: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response Time: Responsible gaming enquiries are prioritised — we aim to respond within 1 hour and to process self-exclusion requests within 2 hours of identity verification.